To return a product for any reason you will need
to request a MRA (merchandise return authorization). It is a number that we
will ask you to put on the box so that when it comes back we know who's it
is. To get a MRA # please send a email to customerservice@got-chrome.com
explaining who you are, what you have, and why you want to return it.
If you send back a product without a MRA # we
will not know who it belongs to so you will not receive a replacement part or a refund.
- All returns must be properly repackaged
in the original box.
- All returns must be applied for
within 14 days of shipment.
If your return qualifies as freight free we
will email you a printable prepaid FedEx call tag with your MRA # already on
it that you will use to exchange that kit for a new one. To schedule a
pickup for this call tag please print it out (FedEx will need info off of
the page that prints) and then call FedEx at 800-463-3339 to let them know
when / where to pick it up. To speed things up you can drop it off at
your local FedEx terminal or any FedEx Kinko's. Once its on the way
back please let us know so we can get your replacement part on the way.
- You received a part other than described
- Part was damaged in shipping
- Defective Item (subject to verification)
If your return does not qualify for freight
free we will email you a MRA # along complete instruction on how to ship
your item back. Please save this email and reply back to it with your
return tracking # so we can process your refund as quickly as possible.
Please note that there will be a 15% restocking fee on most orders that are
refunded.
- Frequently asked
questions:
- Q:
How long will it take?
- A: MRA requests received on
weekdays before lunch are usually processed the same day (after lunch
will be the next weekday). MRA #'s are sent out at the end of the
day (usually between 4pm and 5pm cst). Once your item is back it
usually takes 1-2 days for it to be checked in and your refund
processed.
-
- Q:
How do I ship it back?
- A: If your return does not qualify
for freight free please properly repackage it in the original box just
like it was when you received it and carry it to your local UPS store or
FedEx Kinko's. Ask them to print your MRA # on the shipping label
and make sure to get a copy of the tracking #.
-
- Q:
Should I pay for shipping
insurance on my return?
- A: For you to receive a refund we
need to received back a like new resalable part. If it comes back
damaged or in any condition other than like new we will not be able to
send you a refund.
- Q:
Can I use USPS (Uninted
States Postal Service) to return my order?
- A: USPS is a great choice for mail
and small packages. Most of what we sell is too large and or too
heavy so they wont even accept it. If you have one of our smaller
items and want to use USPS to return it make sure to get a tracking #
with proof of delivery.